United States Postal Service in 3100 Cashwell Drive

Customer Reviews about United States Postal Service:

• ★ ★ ★ ★ ★
  I assume the woman who delivers the mail in Seymour Johnson housing is from this office? Kudos to her. I just watched two kids ride their bikes RIGHT BEHIND HER literally on her heels as she made her round up and down my entire street. I stepped out and made eye contact with one of the girls and told her to stop, but she just gave an evil smile and kept going. I'm in my PJs so by the time I changed, the woman was gone. Kids couldnt have been older than 6 or so. Didnt see any parents. At one point, she stopped at a mailbox and one of the girls was so close to her heels, she had to flip around to avoid plowing into her. I understand not helicopter parenting, but OHMYGOD. The woman kept her cool, never waivering. High five to her level of professionalism.
  By Leah Quackenbush, July 21, 2017
• ★ ☆ ☆ ☆ ☆
  This is the worst post office I've ever had to deal with. At this point I've been trying to find a package that was listed as delivered over a month ago, but never showed up in my mailbox or at my door. I originally contacted the USPS customer service where after waiting on the phone for an hour I was told they would start a case to see what happened and I would be contacted within 72 hours. They also gave me the address and phone number for this post office as the one that should have delivered it. I've spent the past few weeks calling and asking them to see what happened. The first time the guy told me he couldn't track the package, because it was originally FedEx and only supposed to be delivered by the post office and in order to convert the tracking number they needed to know some number to put in front of the FedEx number for their computer to track it. A quick google search revealed this mysterious number to be 92. I called the guy right back and he looked it up, took down my info and said he would call me back. After a few days of no response I called again, spoke with a different person who said if I called back first thing in the morning I could talk directly to the guy who runs my route and he could tell me where it got dropped off. Upon calling the next morning I was told the person who usually runs my route was on vacation and to call back next week. The following week I called and asked to speak with the manager, who tried the tracking number and said he couldn't look it up. I explained that I had called several times and needed an answer. He told me that I could file a report for a lost package and that USPS would refund me the money. I asked him why everyone else I'd previously talked to told me to just check back and talk to the person who actually delivers my mail. He again took my info and said he would try and figure out the magical number needed to put in front of the tracking number so their computer could find it. Apparently 92 was not it. I called the next day and the manager told me he was still trying to figure out what had happened and "I haven't forgotten about you." This last call took place on Nov 4th. The package was marked "delivered" Oct 10th. Today I called the USPS customer service number again. After another hour of waiting I was able to talk to a representative and gave them the case number from my first call to customer service. She seemed surprised that no one had called me back (so much for 72 hours), and said she reopened the case and I would receive a call back within 72 hours (heard this before). I also asked her to confirm the tracking number and guess what it starts with? 92! Additionally she was able to find the tracking info and show it's tracking history. I will attempt to call this local office again tomorrow if I can, but at this point I have given up hope. Additionally I got an alert today for something else I had ordered that it was marked "undeliverable as addressed" I discussed this with the customer service representative and she said she scheduled a re-delivery. We will see. At this point I could have probably walked to Texas and back and gotten the item myself. I'm not sure what kind of clown show this post office is running, but they certainly have no problem filling my mailbox with junk mail I don't want. I would suggest using literally any other service to ship packages, unless of course it's FedEx who is going to turn it over to USPS.
  By Joey Brown, January 23, 2017
• ★ ★ ★ ★ ☆
  Relatively helpful and friendly, not overly enthusiastic customer service.
  By Shaleen Espinoza, December 17, 2016

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